Razor Ecosmart metro Instruction Manual download pdf (Page 11)

Metro wood ﬁres are manufactured in New Zealand, using

the highest quality of materials, workmanship and the latest

manufacturing techniques, which is why we offer a full 10 year

ﬁrebox warranty and 1 year parts warranty for peace of mind.

METRO WARRANTY

(NZ Consumer laws apply to this warranty)

Pioneer Manufacturing Limited (Pioneer) warrants the steel

ﬁrebox against defective materials and workmanship which

would render it unﬁt for normal domestic use, from the date of

purchase by the original consumer, for a period of 10 years.

Components including panel coating, door retainers, door

seals, glass, trim, bafﬂe & bricks are warranted for a period of

1 year from the date of original purchase for normal domestic

use against defective materials and workmanship.

All associated accessories including, but not limited to, fans,

ﬂue systems, ﬂue shields, wetbacks, tool sets, ash pots etc, are

covered by a 1 year warranty against defective materials and

workmanship.

It is recommended, but not a condition of this warranty, that a

full service/inspection of the Metro wood ﬁre be carried out at

the end of each winter season.

Warranty Conditions:

• TheMetrowoodremustbeinstalled,operatedand

maintained strictly in accordance with the building code

and this installation and operation manual.

• TheMetrowoodremustbeinstalledandusedina

domestic application.

• Thiswarrantycoversappliancelikeforlikereplacementor

repair at the manufacturer’s discretion but excludes freight,

travel, installation, labour and/or any other associated costs.

• Pioneerortheiragentsarenotliableforanylossorexpense

direct or indirect arising from the failure of any part or

operation of the appliance.

• Operationofthisapplianceinviolationofthewarningsinthis

operation and installation manual will void this warranty.

• YourMetrowoodremustberegularlymaintainedandwe

recommended it is also serviced annually. Proof of servicing

may be required. If a wood ﬁre is not regularly maintained

and serviced, the life span will be reduced. If your Metro

wood ﬁre has been neglected, by not being regularly

maintained and serviced, warranty may be declined.

•Itiscriticalthattherenotbeoperatedwithoverworn,faulty

or missing door seals. Door seals will harden over time and

become over-worn (3-4 year’s) this will cause air to leak into

the ﬁre, causing the appliance to ‘over ﬁre’.

• Itiscriticalthattherenotbeoperatedwithoverworn,

faulty or missing bricks, bafﬂe plate or bafﬂe extension (white

board on or under the bafﬂe plate)

• Itiscriticalthattherenotbeoperatedwithcracked,or

broken door glass.

•

A claim under this warranty should be directed to the retailer

who supplied the Metro wood ﬁre. If this is not possible write

directly to the manufacturer stating details of fault, model

and serial number of your Metro, date and proof of purchase

and name of retailer where the Metro was purchased.

Warranty Exclusions:

This manufacturer’s warranty does not cover:

• Servicecallswhicharenotrelatedtoanydefectinthe

product (i.e. operational, installation or fuel issues). The

cost of a service call will be charged if the problem is not

found to be a product fault.

• Defectscausedbyfactorsotherthannormaldomesticuse

or use in accordance with the product’s operation manual.

• Defectscausedthroughtheproductbeingoperatedin

an“over-red”mannerresultinginsectionsoftherebox

operating excessively hot to the point that sections glow

red. (Note – This will result in distortion of the ﬁrebox)

• Defectstotheproductcausedbyaccident,neglect,misuse

or act of God.

• Thecostofrepairscarriedoutbynon-authorisedrepairers

or the cost of correcting such unauthorised repairs.

• Requiredmaintenanceassetoutinthismanual.

Service under this manufacturer’s warranty must be provided

by a repairer authorised by Pioneer Manufacturing Ltd. Such

service shall be provided during normal business hours.

Purchase Date

Serial Number

Model

Colour

Retailer

WARNING! Complete and retain these details at time of purchase:

Warranty details for your Metro wood ﬁre

Note: The above 3 points require regular inspection/

maintenance (every time the ash bed is cleaned out,

generally 3-5 times a season) and if not maintained will

void the rebox warranty. Please ensure you keep your

proof of purchase/receipt on any parts you buy.

IMPORTANT INFORMATION

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Razor Ecosmart metro Instruction Manual Page 11

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